HomeHive Community Guidelines

1. Communicate Respectfully Always use courteous and professional language. Treat the other party with respect, whether you are a tenant or a property owner. Avoid using all caps, aggressive tones, or slang that may be misinterpreted.

2. Keep It Relevant Use the chat strictly for rental-related discussions such as inquiries, follow-ups, clarifications about the property, agreements, or payment matters. Avoid off-topic or personal conversations.

3. Avoid Spamming Do not send repeated messages or flood the chat with unnecessary replies. If your message wasn't answered immediately, allow some time for the other person to respond.

4. Be Clear and Concise Make your questions or replies easy to understand. Provide complete details when making inquiries (e.g., “I’d like to ask about the 2-bedroom unit you listed in QC”).

5. Do Not Share Sensitive Information Never share passwords, bank account details, or personal IDs in the chat. Use the platform’s secure upload features for document sharing if required.

6. Observe Platform Rules Do not send inappropriate, offensive, or threatening messages. Any violation may result in account suspension or removal.

7. Use the Property Reference Refer to the property you are discussing clearly. Chats will include property titles or links—use them to avoid confusion when handling multiple listings or inquiries.

8. Check Before Sending Proofread your messages to ensure professionalism and clarity. If you're attaching documents or forms, double-check that you're sending the correct files.1. Communicate Respectfully Always use courteous and professional language. Treat the other party with respect, whether you are a tenant or a property owner. Avoid using all caps, aggressive tones, or slang that may be misinterpreted.

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Understanding Property Rejection

In certain cases, a submitted property listing may be rejected during the verification process. This typically occurs when the information provided is incomplete, inconsistent, or does not meet the quality standards set by the HomeHive platform. This guide will help you understand the possible reasons behind the rejection and the appropriate steps to resolve the issue and proceed with your listing.

Common Reasons for Property Rejection

• Incomplete or Inaccurate Property Details: Missing essential information such as the address, rental price, amenities, or property type.
• Mismatch in Uploaded Documents: Identification or proof of ownership documents do not correspond with the account or property information.
• Unverified Ownership: Submitted files fail to clearly verify that you are the legitimate owner of the property.
• Poor-Quality or Misleading Photos: Images are blurry, irrelevant, or digitally manipulated in a way that misrepresents the property.
• Violation of Platform Policies: Listings that do not comply with HomeHive’s content standards or applicable housing regulations.

How to Review the Rejection Details

1. Log in to your HomeHive account using your registered email and password.
2. Navigate to your My Properties.
3. Find the listing marked as "Rejected."
4. Click on it to view detailed feedback, including predefined rejection reasons and any additional notes from the reviewer.

Need Help? Contact Our Support Team

If you are unsure about the rejection reason or require additional guidance, we are here to assist you. Please contact our support team

• Send an email to email@homehiveph.site with your registered name, your email, and a brief explanation of your concern.

We strongly encourage you to review our Listing Guidelines before resubmitting or adding a new property. Ensuring that your listing is complete, accurate, and well-documented will increase the likelihood of approval.

Your success is important to us. Thank you for your continued trust in HomeHive!